1. In these Terms & Conditions ‘Flexistore’ is called ‘the Company’ and any individual person with whom the Company contracts with is called the ‘Customer’.
‘The Customer’ is an individual person, not two people or a group of people.
2. The word ‘Centre’ means the same as premises or Company premises. The words ‘Contract’ and ‘Agreement’ have the same meaning. The word ‘Box’ means
box, carton, container or item (whether it be a trunk, suitcase, holdall or any other item accepted for storage). It also refers to a single box or multiple boxes if the
Customer stores more than one. All the terms of the Contract are set out in the Customer Contract and in these Terms and Conditions. All other conditions,
warranties, guarantees, undertakings or representations whether express or implied by statute (insofar as such statutes permit) common law or otherwise arising
from conduct or a previous source of dealing or trade, custom or usage or agreed or offered orally or in correspondence or otherwise are hereby excluded from
this agreement. No variation of the Customer Contract is binding on the Company unless agreed in writing and signed by a Director of the Company.
3. The maximum limited liability to the customer is limited to the total price paid by the customer to a maximum of £100. Standard liability is available for an extra
charge, up to £10,000.
4. The Company shall upon payment of the storage charge specified in the Customer Contract make available to the Customer a box or multiples there of as
specified in the Contract by way of license for the sole purpose of the storage of the Customer’s goods. The Company reserves the right to refuse or refund a
Customer booking should the storage period be less than four weeks. The Company reserves the right to refuse any booking and refund payment to the
customer. The Company reserves the right to surcharge the Customer should any of the boxes or items exceed an individual weight of 25 kilos. The Company
may exclude the Customer from its premises and the box if he is in breach of any of the provisions of the Contract or these Conditions for so long as the breach
remains unremeded.
5. If the Customer requires the Company to deliver / collect the box to an address supplied by the Customer then the following conditions apply: (a) When the
box is at a Customer’s premises the Customer is responsible for the box and any contents. The Company will accept no liability for loss from the box or fines or
charges or damage arising from the loading of the box. (b)The price for the delivery / collection service as specified in the Company literature refers to predefined
delivery areas. Additional charges may be levied for deliveries / collections out with these areas.
6. The Contract between the Company and the Customer shall commence from the ‘collection date’ set out in the First Invoice and Contract or by the payment by
the Customer of the first charge, whichever is sooner and shall continue until terminated pursuant to these conditions.
7. The customer is required to inspect the box prior to commencing storing and inform the company if he believes it to be damaged or unsuitable for his
requirements in any way. Otherwise the box will be deemed to be in good condition at the commencement of the Contract. The box or boxes are delivered flat
packed and it is the responsibility of the Customer to build and tape up the box before packing and ensure it’s suitable for transport and storage.
8. The Company may elect to move the box at any time and the customer must ensure that the contents of the box is arranged in such a way that damage will
not occur if the box is moved. The Company shall deem the production of the contract by the Customer or the oral quotation of the Customer account number as
satisfactory proof that that person is the Customer or an authorised representative of the Customer. Similarly if the Company is contacting the Customer
telephonically or by electronic mail or by any other means the account number will be accepted as satisfactory proof of identity.
9. The Customer warrants to and covenants with the Company that : i) he is the owner and/or entitled in law to the possession of the goods stored in the box at
any time or that ownership is vested in him for the purposes of entering into this agreement; ii) such goods are not of a dangerous nature, do not have any
dangerous characteristics including gas bottles, aerosols, paints, firearms or ammunition, are not stolen goods or drugs and otherwise will not contaminate or
otherwise damage or effect the company’s premises or other goods stored therein or not emit any fumes or odors; iii) the goods shall be adequately packaged
and not of a perishable nature or include any plant animal or other living creature. The company may refuse to permit storage of any goods regardless of reason.
10. After the initial storage period has elapsed the customer agrees to bring up to date all outstanding and ongoing (if applicable) fees for storage at the
Company’s demand.
11. In this clause the word box includes the Company’s premises. The Customer shall not i) use the box to do or suffer to be done anything on the Company’s
premises which is or may become a nuisance to the Company’s employees, agents or Customers. ii) do or suffer anything on the Company’s premises which
may render void or voidable or increase the rate of premium of any insurance carries by the Company or its occupiers or Employers liabilities. iii) sub license,
transfer assign or in any way part with the benefit of this agreement which shall be reserved to the Customer. iv) cause any damage to the box or the Centre or to
the property or possessions of the Company or any other Customers. If in breach of this clause the customer must (at the option of the company) repair, restore
or replace such damaged items, or reimburse the Company’s costs in making necessary repairs, restoration or replacement. viii) cause any obstruction or undue
hindrance in any passageway stairway, service area, access area or other part of the centre.
12. The Customer shall comply with all fire, safety and security precautions or instructions about the Company’s premises or as directed by a member of the
Company’s staff. ii) make himself available to receive any deliveries or collections. iii) ensure that the box is secure at all times. iv) at all times exercise courtesy
to others when using any part of the Centre. v) inform the Company immediately of any damage to the box. vi) comply with the directions of the Company’s
employees or agents at the Centre and any further regulations for use of the box which the Company may issue from time to time. vii) indemnify the company
from any claims for loss or damage arising from the breach of this agreement.
13. The minimum charge will be £90.00 and/or the minimum storage period will be eight weeks The company may and shall be entitled to take payment up to fourteen days before the due date. The company shall be entitled to increase the weekly charge under the agreement by giving notice in writing to the customer at least 30 days before such increases are to take effect. The company shall be entitled to an additional sum of £10 or 10 percent (whichever is the greater) for each two week period or part thereof after the storage charge has remained unpaid. Such additional charges shall be added to and treated for the purpose of this agreement as an outstanding charge. In the event of any breach of this agreement which requires the company to take any remedial action the Company may make an appropriate charge to recover any costs or other charges involved.
14. If the charge or additional charges remain unpaid on the due date the Company reserves the right to exclude the Customer from the centre and to deny him
access to the Customers box whether or not the agreement has been terminated. If the company exercises its right under this clause it will not affect the
Customers right to pay any unpaid or future charges.
15. (a) If the charge for the box or any other box stored by the Customer remains unpaid for more than 2 weeks the company may give notice in writing to the
customer of its intention to sell goods stored in any such box to meet unpaid charges and if the Customer does within 72 hours of the date of such notice not pay
the Company the required amount of unpaid charge and any other sums due and payable under this agreement the Company shall at its absolute discretion be
entitled to dispose of such goods at public auction or otherwise by destroying the same. (b) The Company may at any time and at its absolute discretion without
giving any reason therefore give notice to the Customer requiring him to pay all arrears of charge if any and other sums due and payable under the agreement if
any and / or remove the goods within 7 days of the giving of such notice. If this is not done the Company may remove the goods within 7 days of the giving of the
notice to such storage facilities as it may decide at the expense and risk of the Customer and if within 21 days of giving such notice the goods have not been
removed then the company may give notice of its intention to dispose of the goods by sale at public auction or otherwise by destroying the same. (c) The
proceeds of sale under paragraphs (a) or (b) of this clause shall be applied by the Company first to the unpaid charge or any other sums due or payable under
the agreement and to any costs and/or charges and expenses incurred by the Company in or in connection with such sale and the Customer shall only be
entitled to claim the balance (if any) remaining after. (d) Any sale under paragraphs (a) or (b) of this clause shall be without prejudice to the Company’s right to
recover from the Customer any balance outstanding and due from the Customers after the proceeds of such sale have been applied in accordance with
paragraph (c) of this clause. (e) All goods stored will be subject to lien in respect of unpaid charges.
16. This Contract can be terminated by the Customer at any time either orally or in writing. If the Customer requires transportation and the Company is not able to
do this on the preferred date for whatever reason then Storage charges will continue to be applied until the date that the box or boxes leave the centre. The
customer may not terminate this Contract if any charges are outstanding or if he is otherwise in breech of any term of this contract.
17. On termination of this contract the customer must have delivered or remove all boxes from the storage centre. The company may charge the Customer if at
its sole discretion it decides it is necessary to dispose of any goods or rubbish left in the storage centre or delivery vehicle. The company may treat any goods left
as abandonment and may dispose of them in accordance with condition 16.
18. Your responsibility It will be your sole responsibility to (a) declare to us in writing of the value of the goods to be stored. If it is subsequently established that
the value of the goods is greater than the actual value you declare, you agree that our responsibility under clause 20 will be reduced to reflect the proportion that
your declared value bears to their actual value. (b) Obtain at you own expense all permits, permissions and licenses necessary for the delivery / collection to be
completed. (c) Provide us with a contact address and telephone numbers while the boxes are in store.
19. Our responsibility (a) It is our responsibility to deliver your boxes to you, or produce them for your collection, undamaged. By ‘undamaged’ we mean in the
same condition as they were in at the time when they were made ready for transportation and/or storage. (b) If you do not provide us with a declaration of value
of your goods, or if you do not require us to accept standard liability pursuant to clause 20(a) we will not be liable to you for failure to discharge the responsibilities
identified in clause 19(a) unless that failure has been caused by negligence or breach of contract on our part.
20. Determination of amount of liability for loss or damage (a) Standard Liability (i) If you provide us with a declaration of the value of your goods the amount of
our liability to you in the event of loss or damage to those goods will be subject to a maximum liability of £10,000 for which we will make a charge at the prevailing
rate which can be purchased in increments of £1,000. We may agree to accept liability for a higher amount, in which case we may make additional charges. (ii) In
the event of loss or damage to your goods our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account
the age and condition of the goods immediately prior to their loss or damage and subject to the maximum liability of £10,000 (unless we have agreed a higher
amount with you) (iii) Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to
be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as a pair or set (b) Limited Liability If you do not provide us with a
declaration of value, or if you do not require us to accept Standard Liability pursuant to clause 19(a) then our liability to you in the event of damage to your goods
caused by negligence or breach of contract on our part will be assessed as a sum equivalent to the cost of the repair or replacement , whichever is the lesser
sum, taking into account their age and condition immediately prior to their loss or damage subject to a maximum total liability of £100 per Customer consignment
or the item(s) value whichever is less.
21. Exclusions of liability (i) In respect of limited liability, we will not be liable for loss or damage to your goods as a result of fire or explosion howsoever that fire
or explosion was caused, unless we have been negligent or in breach of contract. (ii) In respect of standard liability and limited liability, other than as a result of
our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods – Bonds, securities, money, coins,
stamps of all kinds, manuscripts, deeds or other documents or electronically held data records, mobile telephones, mobile computing devices, plants or goods
likely to encourage vermin or other pests or to cause infestation or contamination, perishable items and/or those requiring a controlled environment, furs
exceeding £100 in value, jewelry, watches, precious metals or any animal, bird or fish. (iii) In respect of both standard and limited liability other than as a result of
our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following
circumstances: By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of
God, industrial action or other such events outside our reasonable control. Loss or damage arising from ionizing radiations or radioactive contamination. Loss or
damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack. Indirect or consequential loss of any kind. By normal wear
and tear, natural or gradual deterioration, leakage or evaporation from perishable or unstable goods. Electrical or mechanical derangement to any appliance,
instrument, clock, computer or other equipment unless there is evidence of related external damage. This includes goods left within furniture or appliances. By
vermin, moth, insects and similar infestation, damp, mould mildew or rust. By cleaning, repairing or restoring unless we arranged for the work to be carried out or
by change in atmospheric or climatic conditions. In the event of damage that would have occurred irrespective of the quality of the packing then our liability is
limited to £100 or its actual value whichever is less. Loss or theft of items other than following violent or forcible entry to or exit from the storage centre.
Accidental damage unless we have been negligent or in breach of contract.
22. No employee of Flexistore shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
23. Our liability shall cease upon handing over goods from our warehouse or on completion of delivery.
24. Time Limit for Claims For goods which we deliver, you must notify us immediately of and damage / shortage or loss and notify us in writing of any visible loss
or damage within 7 days. For goods which you collect you must notify us immediately of any damage / shortage or loss and confirm this in writing within 7 days.
No claims will be entertained after the 7 day period has elapsed.
25. We reserve the right to charge a £25.00 redelivery charge if the delivery is re-scheduled.
26. The company reserves the right to move your box to any other location.
27. The company shall be entitled to send any notice, bill, statement or any other document whatsoever to the Customer at the address set out in the Contract, or
if any change of address has been notified to the company, at the last address so notified and any notice, bill, statement or other document whatsoever shall be
deemed to have been received by the customer 3 days after posting by second class pre-paid post or immediately if served personally.
28. Any delay by the Company in exercising any of its rights under this Contract will not impair nor be a waiver to those rights nor will any partial exercise of any
right preclude a further exercise of that right.
29. All collections and deliveries are by the driver only and are made from / to the ground floor only. It is the customers responsibility of the customer to ensure
that all goods are at ground level. Failure to do so could result in a re-delivery fee.
30. All goods stored in the box are subject to the general lien of the Company for all sums due and payable and becoming due under the agreement and for any
other monies due to the Company from the Customer.
31. The Customer indemnifies the Company against any loss or damage arising through willful breach of any clause of this agreement
