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Frequently Asked Questions

Collection

We deliver 8.30 to 5.30 Monday to Friday, but you don’t need to be at home. You can load the vault whenever works for you, whether that be in the evening or during the weekend.
We can park on a driveway, in a resident’s bay, in a loading bay or on an unrestricted yellow line.
Yes. We can park on a driveway, in a resident’s bay, in a loading bay or on an unrestricted yellow line.
As long as you need. Some people need two days and others only require two hours.
Yes we can, we’ll need a bit more notice for this service though. You can book this service when you’re booking the storage online or over the phone.
The vault is secured by padlock. We can supply padlocks if required, you can order one online with your storage booking. No one else has access to your goods.
No problem, we can arrange the delivery of another vault when we come and collect the first vault. To figure out how many vaults you need, please use our storage estimator.

Yes you can. There is no charge for this service. We’ll even ensure you can park right next to your vault for convenience.

Storage

We have storage centres in Aberdeen, Glasgow, Edinburgh and Manchester. We operate in a 25 mile radius of each store location. Check our storage locations here.
Each vault is 155cm (5 feet) wide x 215cm (7 feet) deep x 245cm (8 feet) tall. This is 3.3 sq metres (35 square feet) and 8 cubic metres (280 cubic feet). One vault will accommodate about a room and a half of furniture. Our storage estimator will show you how much you can fit in one vault.
Yes. It’s rare an item of furniture won’t fit.
Start with the large items and pack smaller items around them. Ensure everything is well protected with bubble wrap, boxed up, and packed tightly to the ceiling to benefit from the space available. See our packing tips for further help.
No, but a rough idea is helpful so that we can tailor the best offer to your needs.
Yes, free of charge. Just contact us the day before and we’ll make sure everything’s ready for you.
All our centres are alarmed and protected by 24 hour CCTV coded electronic gates, perimeter security fencing, smoke detectors and fire alarms.
You can store most things. There are a few exceptions such as BBQ gas and cash. A full list of prohibited items are on our Terms and Conditions on the back of the contract. For general packing guidelines, see our packing do’s and don’ts.

Student Storage

Aberdeen, Glasgow, Edinburgh and Manchester.
You can store as many items as you like, and to help, we offer FREE boxes for you to pack your items in. We can also store other items such as suitcases, holdalls, sports equipment, and small pieces of furniture – as long as it’s packed we can store it, whatever it is.
Yes, we do collect from your doorstep; so we handle all the transport to and from store.
Yes, our Student Storage offer is calculated and charged by the week. Just choose the number of weeks you wish to store for.
You simply book online by visiting our Student Storage Page on our Website – just click the Blue Box which takes you to the Student Online Booking.
When you book you choose a day and delivery slot during that day. Our driver will call you during your chosen delivery slot before he arrives to collect your items to make sure your at home.

Not with Flexistore, our prices start at £1 per item per week. We do have a minimum charge of £90 per booking, but as you will be storing for many weeks this minimum charge may not be relevant.

Yes you can by simply completing the online booking form with the number of weeks you wish to store, together with the items you wish to store. As you change the number of weeks or items, the price will change. Once you’ve decided this will be the price you pay – no hidden charges.
To help you and our staff we have limited the weight of any one item to 25 kilos – this is important to you and us that we avoid lifting items that are too heavy.

Very few Student store for more than 32 weeks, but if you intend to store for longer, please contact us as we can offer discounted prices for storage periods in excess of 32 weeks.

Yes, please contact the store you’ve booked with and quote your “booking reference” number on the top right hand of your First Invoice – we can then identify your booking quickly and help.
Packing everything securely is important – this will protect your items during transit between your home and our store. Please ensure all boxes and items are securely taped – we supply FREE tape to help.

All items need to be clearly labelled with your name and booking reference number – we supply a FREE marker pen so you can do this.

No need to worry as our driver will collect your items, including the additional items for store – we will calculate the charge for these additional items at the end of your storage period.

There is a dropdown menu on the Student Online Booking page which allows you to choose different items, if your item isn’t listed, please choose “Misc Item (packed).

Re-delivery

You can get a quote online or by phoning any of our storage centres.

At the moment students can book online and personal or business storage users will have to fill out a short form, after which we’ll get back to you with a quote. Alternatively you can book over the phone, please see our contact page for details.

There is insurance included in the price. An enhanced level of insurance is optional. You can choose extra insurance when booking online.

It’s preferable but not always essential.

You pay in advance, online or over the phone. Depending on the offer, there could also be the option to pay monthly.
You can order packing kits and boxes by contacting your local Flexistore.
Yes we can deliver the packing materials to your door. We deliver ourselves locally or use a third party courier if you want them delivered further afield. The delivery is free if you order more than £20 worth of packing supplies and you live within 10 miles of our store.

You can store for one day or indefinitely.

You can do this by email or telephone.
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Useful Links

info@flexistore.co.uk
0800 456 1113
Head Office, Lochend Industrial Estate, Newbridge, Edinburgh, EH28 8PL
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We are also more than happy to give you a call. Please provide us with your phone number in the field below and select when you would like to be contacted, and we will get back to you as soon as possible.