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Flexibox Frequently Asked Questions



Which Cities do you offer Flexibox Storage in?

Aberdeen, Glasgow, Edinburgh and Manchester.

How many items can I store?

You can store as many items as you like, and to help, we offer FREE boxes for you to pack your items in.  We can also store other items such as suitcases, holdalls, sports equipment, and small pieces of furniture – as long as it’s packed we can store it, whatever it is.

Do you collect from my address?

Yes, we do collect from your doorstep; so we handle all the transport to and from store.

Can I store my items on a weekly basis?

Yes, the Flexibox Storage offer is calculated and charged by the week.  Just choose the number of weeks you wish to store for.

How do I book my storage?

You simply book online by visiting our Flexibox Storage Page on our Website – just click the Blue Box which takes you to the Flexibox Online Booking.

Once I’ve booked, how will I know when you will collect my items?

When you book you choose a day and delivery slot during that day.  Our driver will call you during your chosen delivery slot before he arrives to collect your items to make sure your at home.

How much does it cost?

Not with Flexistore, our prices start at £1 per item per week.  We do have a minimum charge of £80 per booking, but we expect you will be storing for many weeks; so this minimum charge may not be relevant. Also, don’t forget we do not charge for our boxes, collection or re-delivery.

Can I work out the cost of my storage before booking?

Yes you can by simply completing the online booking form with the number of weeks you wish to store, together with the items you wish to store. As you change the number of weeks or items, the price will change. Once you’ve decided, this will be the price you pay – no hidden charges.

What happens if I wish to store longer than I’ve initially paid for?

At the end of your initial storage period, we would simply issue an invoice for the next four weeks of storage, and continue on this basis until you choose to have your items re-delivered.

What is the maximum weight of a stored item?

To help you and our staff we have limited the weight of any one item to 25 kilos – this is important to you and us that we avoid lifting items that are too heavy.

Your Flexibox Online Booking is only for a maximum of 32 weeks – why?

Very few customers store for more than 32 weeks, but if you intend to store for longer, please contact us as we can offer discounted prices for storage periods in excess of 32 weeks.

I’ve booked and want to change something on my booking – can I do this?

Yes, please contact the store you’ve booked with and quote your “booking reference” number on the top right hand of your First Invoice – we can then identify your booking quickly and help.

Does everything need to be packed?

Packing everything securely is important – this will protect your items during transit between your home and our store.  Please ensure all boxes and items are securely taped – we supply FREE tape to help.

Do I label my items?

All items need to be clearly labelled with your name and booking reference number – we supply a FREE marker pen so you can do this.

What happens if I have more items than I thought?

No need to worry as our driver will collect your items, including the additional items for store – we will calculate the charge for these additional items at the end of your storage period.

Can I store an unusual item with my items?

There is a dropdown menu on the Flexibox Online Booking page which allows you to choose different items, if your item isn’t listed, please choose “Misc Item (packed).

How much does it cost for my items to be delivered from store?

We do not charge for re-delivery from our store back our local store delivery area. If you do wish your items to be delivered further afield, whether in the UK or worldwide, we would be happy to provide a quotation for this service as we ship nationally and internationally.

How Flexistore Works

Simple - Storage on flexible terms. You store in mobile storage vaults, which remove the inconvenience of traditional self storage and can save up to 75% of your time.

  • delivering a mobile storage vault


    We deliver the storage vault in our secure trailer to your door. We leave the trailer with the vault inside for loading. We supply as many vaults as you need.

  • loading a self storage vault


    The storage vault is loaded and locked. Your work is finished! You can choose the morning, afternoon, evening, or weekend for pick up.

  • storing a mobile self storage vault


    We collect your loaded vault and place it in our secure storage centre. There is no charge to access your vault whilst in store.

Enquiry Form

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We Can Call You

We Can Call You

We are also more than happy to give you a call. Please provide us with your phone number in the field below and select when you would like to be contacted, and we will get back to you as soon as possible.
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